Shipping & Returns
Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g. in connection with reservation of products not in stock).
Shipping in Sweden takes 7-20 business days
EU shipping takes 7-20 business days
International shipping takes 7-20 business days
The expected delivery time is set forth in the order confirmation.
Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made by e-mail, ordinary mail and if the Customer has provided a mobile number, also by phone or SMS. I'm entitled to charge the Customer a fee of 295kr (€27) if the package is not retrieved.
If your shipment has not reached you 20 days after your delivery confirmation, it is important that you contact us.
Once I receive your order, it will be added to my schedule. I will get started and have your finished illustration emailed to you in a JPEG format in 3 different background colors (2 colored, 1 white) within 3-10 days business days from the day you ordered. You're allowed 1 free revision to make an adjustments you'd like.
Return & Exchange Policy
Was the product different than you expected or do you need to change the size?
Fill in the return form bellow to make a return and we will send you the return details.
Keep in mind you have 14 days to decide if you want to return your product(s), beginning from the time you receive your package.
Remember it is you, the customer, who is responsible for the return until we have received and registered it, so always save your postage receipt. It can sometimes take up to 14 days for a return to reach us and be processed.
Please choose your illustrations carefully as I do not accept returns or refunds because every item is custom made. All items are final sale. I offer revision on all artwork to make sure you're happy with you final illustration! Please contact me for additional questions.